This Privacy Policy sets out the privacy policies and practices for Sprucewood Pharmacy & The Compounding Corner (the “Pharmacy”) with respect to the collection, use, and disclosure of personal information in connection with sprucewoodpharmacy.com (the “Website”). This Privacy Policy may be updated by the Pharmacy by giving reasonable notice of the revised terms (including by e-mail or by posting on the Website) and may be supplemented or modified by agreements entered into between the Pharmacy and an individual from time to time. In this Privacy Policy, “personal information” means any information about an identifiable individual, as defined under applicable Canadian privacy laws.

 

This policy is intended to align with Canadian privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA). It does not constitute legal advice.

 

Collection and Use of Personal Information

The Pharmacy may collect personal information from a user of the Website (the “Site User”) when the Site User uses the Website. This may include information provided through contact forms, online prescription refill requests, or other direct communications.

 

The Pharmacy may use personal information as reasonably required to process requests, respond to inquiries, or provide relevant services and information through the Website.

 

Contact information that the Site User provides may be used to communicate regarding services they have requested, or to provide updates about the Website and the Pharmacy’s offerings, depending on the Site User’s privacy preferences. The Pharmacy may collect and analyze non-personal information to evaluate how visitors use the Website. This includes technical data such as IP addresses and cookie information, which may help diagnose issues, monitor traffic, or improve user experience. Cookies are small text files stored on a user’s device to remember preferences and optimize browsing; they cannot access or modify any other data on a user's computer. The Pharmacy may also collect demographic or profile data to customize content and improve the relevance of the Website.

 

Personal information will be retained only as long as necessary for the purposes outlined in this policy or as otherwise required by law.

 

Disclosure of Personal Information

The Pharmacy may disclose personal information in the following circumstances:

• To third-party service providers working on the Pharmacy’s behalf (e.g. website hosting or prescription software providers)

• To comply with legal or regulatory requirements, including disclosure to law enforcement when required

• To legal, financial, or other professional advisors as needed

• As consented to by the Site User from time to time, including for other purposes identified at the time of collection

 

All third-party service providers are required to maintain confidentiality and are prohibited from using personal information for any purpose other than providing services to the Pharmacy.

 

The Pharmacy will not use or disclose personal information for purposes other than those for which it was collected, except with the Site User’s consent or as required or permitted by Canadian law. Consent may be express or implied and may be given in various forms, including through continued use of the Website.

 

Storage of Personal Information

Personal information collected through the Website is stored securely and may be managed on the Pharmacy’s behalf by third-party service providers who are contractually obligated to comply with Canadian privacy standards.

 

Cookies and IP Addresses

The Website may use cookies to enhance functionality, improve user experience, and store user preferences. The Site User may disable cookies in their browser settings, though some features of the Website may not function properly as a result. The Pharmacy may also use IP addresses to monitor Website traffic, detect potential technical issues, and ensure security. 

 

Links to Other Websites

The Website may contain links to third-party websites. The Pharmacy is not responsible for the content or privacy practices of these sites. Site Users are encouraged to review the privacy policies of any external sites they visit.

Security

The Pharmacy uses physical, organizational, and technological measures to protect personal information in its control. While we strive to safeguard your data, no method of transmission over the Internet is 100% secure. Therefore, the Pharmacy cannot guarantee absolute security of any data transmitted online.

 

Opt-Out Options

When appropriate, Site Users are given the opportunity to:

• Opt out of receiving communications from the Pharmacy

• Request that their personal information be removed from Pharmacy records

• Choose not to receive specific services from the Pharmacy

To request any of the above, please contact us using the details below.

Access and Corrections

The Site User may contact the Pharmacy to access, modify, or correct any of their personal information held by the Pharmacy. Written complaints about this Privacy Policy or the Pharmacy’s compliance with applicable laws may also be submitted using the contact information below. Upon receiving a written complaint, the Pharmacy will investigate the matter and respond within a reasonable timeframe.

 

Contact

If you have any questions about this Privacy Policy, the Pharmacy’s practices, or your personal information, please contact:

Sprucewood Pharmacy & The Compounding Corner
Email: info@sprucewoodpharmacy.com